Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

For the protection and quality of our floral products, we do not leave arrangements unattended outside at any time of year. We coordinate delivery times to ensure the recipient or another responsible person is available to accept the order.

If delivery cannot be completed, we will make a second delivery attempt. After two unsuccessful attempts, an additional delivery fee may be required for any further delivery attempts.

At that point, the arrangement may be left at the delivery location, and we will provide a delivery notification along with a photo confirming placement of the order.

All sales are final. Due to the perishable nature of our products, we do not accept returns or offer refunds once an order has been completed.

If an order is cancelled before production has begun, we are happy to refund the difference, provided flowers have not been purchased and design work has not been performed.

For completed orders, we stand behind our 100% customer satisfaction commitment. We want every arrangement to meet your expectations, so please contact us within 24 hours of delivery if there is an issue, and we will be happy to discuss available accommodations.